Shipping Policy
- Worldwide Free Shipping on Orders Under 59USD.
- Orders will be processed within 1-5 business days of ordering and shipped out the next day after the processing day. (Under normal circumstances）
Shipping Cost
You can see more of your order details and delivery information in your account at heykomi.com. Firstly, you should register an account at the website. If products were marked as "free shipping", then you will not need to pay any shipping costs. For products without "free shipping", you need to use the online system to generate a shipping fee for your order. Please put the total number of items in your shopping cart and then click the Check Out page, finally you can find shipping fees for different shipping services.
For further assistance please contact us through support@theninjabeauty.com
Change Delivery Address & Cancel Order
Please contact us as soon as you realize you need to change the delivery address or cancel the order as once it is shipped we cannot change the address. Contact Customer Service ( or email to support@theninjabeauty.com) Now!
Free Shipping over $59, under $59 should pay $5 for shipping cost
What shipping methods do you offer and what is the estimated delivery date? Where can I check the shipping status of my order?
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Shipping from China Warehouse： |
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Airmail and register airmail |
Area |
time |
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United States, Canada, Netherlands, Spain, Germany, France, Japan, Republic of Korea, United Kingdom |
7-15 business days |
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Australia, New Zealand, Singapore |
7-15 business days |
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Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland |
7-20 business days |
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Brazil, , Mexico |
15-35 business days |
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Other countries |
7-25 business days |
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EMS |
All countries except those listed below |
6-8 business days |
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Brazil |
10-25 business days |
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Expedited Shipping*(DHL) |
3-7business days to worldwide. |
3-7 business days |
Remote Areas - Delivery
Can couriers deliver to remote areas?
Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with Standard Shipping. We will refund you the difference in the shipping fee.