FAQs

We are an online company who searches for conscious items from all around the world. 

Our craftsmen and products may come from different countries such as China, India, Singapore, Europe or US.

Absolutely!

We make sure all of our products go through a quality inspection before shipping and we have policies to provide you with a prompt solution in case any issue might happen. We work to guarantee you’ll be satisfied and stay with us.

Our customers' happiness is our biggest achievement and the reason we work everyday :)

You can cancel your order until 24 hours after the payment is confirmed, this is the time it takes for us to prepare your package and send it to the transport company.

You can refuse to receive the package upon delivery so it will be shipped back to us!

Once you refuse it, send us a message so we can provide you with the refund or reshipment of another item.

You can email us at support@theninjabeauty.com and ask our Customer Happiness Personnel to change it for you right away .

We can only change your address within 24 hours after your purchase .

Some codes only work once per customer , so be sure you are not trying to use the same code twice.

If that’s not the case, you can contact us at support@theninjabeauty.com and we will be glad to help you getting your discount!

It will depend on the items you've purchased .

Our products are handcrafted by different craftsmen on different parts of the world. That means you may receive the items on different packages .

When your order is shipped , you will receive the tracking number on the email address provided within 2 days .

In case your items are being shipped on different packages , you will receive more than one tracking number ./p>

If you want more information on the status of your order , contact us at support@theninjabeauty.com

We ship most of our products worldwide . However , some specific items cannot be shipped to some countries because there’s no shipping solution from our craftsmen’s location .

We are working towards this and always improving our shipping methods! :)

It is very simple - You can track your order here.

Just use your email address and order number, or the tracking number we have sent in your email!